Reference:

IRCPK2003TO77

Organization:

Cracow University of Technology

IRC Name:

IRC South Poland

Country:

Poland

Entry Date:

Wed, May 28, 2003

Last Update:

Deadline:

Thu, May 27, 2004

Abstract:

A small Polish research institut

A Polish SME company has developed a CRM system that is characterized by its flexiblity and low cost of implementation. The software is a result of market analysis and remarks form over a dozen very different companies ? with different profiles and sizes. The developed system is very customizable ? it can serve any customer contact management processes, it can work together with other big system or work as a module of another system. They seek licences.

Description:

This developed software is a complex program that provides gathering, analysis and use of the information about contacts with clients. It was developed to work separatally or as a module of another big system. The software allows to define the structure of gathered information about customers and processes ? organizes contact service ? also by supervising and reporting work of the staff. The software uses new media and technologies such as SMS, WAP and phone centrals.

Innovative Aspects:
1. Own solutions in the aspect of definition of any process in contact with customer.
2. Modern solutions: Wap, SMS, co-operation with devices.
3. Big flexibility, system is open ? import and export data from system, XML.

Main Advantages:
1. The solution is flexible, can be customized for any unit.
2. Relatively low cost of implementation and maintenance.
3. Complex solution with innovative elements.
4. Using modern technologies (SMS, WAP, XML).

Technology Keywords:

Computer Software
Data Processing / Data Interchange, Middleware
Internet Technologies

Current Stage of Development:

Available for demonstration

Exploitation of RTD Results:

PRIVATE RESEARCH

Intellectual Property Rights:

Secret know-how

Comments

- Current stage of development

- Exploitation of RTD results

- Intellectual Property Rights (countries, date, ref...)

Organisation/Company Type:

Organisation/Company Size:

11-50

Brief Market Application Codes:

Information processing, information systems

Comments

Detailed Market Application Codes (VEIC):

Keywords

Systems software
Database and file management
Business and office
Expert systems
Software services

Highlights
CRM system with innovative elements
CRM system with definitions of any process in contact with customer.

Collaboration Type:

License agreement
Financial resources

Comments
- Type of partner sought:

- Specific area of activity of the partner

- Task to be performed
We are looking for companies that will be interested in our product, its development, promotion and integration with their own solutions. Of course, we are ready to extend and adapt our system to partner's needs. We are expecting that our partner will take actions that finnally will lead to distribution of our system . We can offer the system as a module of other application (customize) and there is a possibility of translation of the system to any other language.

Preferred Countries for diffusion:

ALL

Associated Thematic Group:

Additional Information:

Contact Name:

Kubik

Contact First name:

Artur

Phone:

+48 12 6282845

Fax:

+48 12 632 47 95

Email:

akubik@transfer.edu.pl